Returns and refunds

You may request a return within 90 calendar days after delivery of the last item in your order. No reason is required for a change-of-mind return.

How to request a return

Email support@cabinaoutlet.com with your order number and the item you wish to return. We will send the correct return address and instructions. Do not send returns to our business mailing address in Portugal unless we specifically instruct you to do so.

We provide a prepaid return label for eligible returns at no cost to you.

Condition of returned items

Return the suitcase with its original packaging and all accessories. You may inspect the item as you would in a store. Damage or use beyond inspection may reduce the refund by the loss in value. We do not charge a restocking fee.

Refunds

After receiving and inspecting the return, we refund the amount paid for the returned item, including any standard outbound shipping charge paid to us, to the original payment method. We process the refund within 14 calendar days after receiving the returned item or proof that it was sent, whichever happens first. Your bank or card provider may take additional time to post the credit.

Damaged, defective, or incorrect items

Contact us promptly at support@cabinaoutlet.com with photos and your order number. We will arrange a replacement, repair, or refund as appropriate and cover the return shipping for our error or a verified defect.

Three-year warranty

We cover manufacturing and material defects for three years from delivery under normal use. Normal wear, accidental damage, and damage caused by airlines are not covered. Contact us with your order number to request warranty service. This warranty does not limit any rights available under applicable law.